Welcome to VetConsultation.online, your online destination for accessible and convenient veterinary consultations. We utilise the Calendly booking platform to provide our users with the opportunity to schedule virtual consultations with our experienced veterinarians.
1.1 Services Offered:
VetConsultation.online offers a range of online veterinary services, catering specifically to non-emergency needs. Our services include:
It's important to note that under RCVS regulations, we are not authorised to issue written prescriptions for prescribed medications.
Our service is tailored to non-urgent veterinary consultations conducted online. However, in case of an emergency, such as respiratory distress, serious wounds or bleeding, seizures, collapse, severe trauma, urinary issues in male cats, rabbits refusing food, ingestion of hazardous items or toxic substances, eye problems, excessive vomiting or diarrhoea, enlarged abdomen, difficulty in giving birth, or rabbits neglecting food, immediate in-person veterinary care is crucial. We recommend contacting a local veterinarian or clinic promptly in these scenarios.
1.2 Access and Bookings:
Users can book consultations through our dedicated page on the website. Payment is processed at the time of booking using Calendly and the secure Stripe payment system.
1.3 Veterinary Team:
Our veterinarians are part of a highly qualified international team committed to providing high-quality care and informed advice to ensure the well-being of pets.
1.4 Communication:
Following the booking, confirmation of the consultation and detailed information will be sent via email.
1.5 Transparency and User Obligations:
We are committed to maintaining a high level of transparency in the consultation process. Users are required to provide accurate information about the health of their pets during booking and consultation.
These Terms of Service define the agreement between VetConsultation.online and users utilising our services. By continuing to use our services, you confirm that you have read, understood, and accepted these terms.
2.1 Reservations:
VetConsultation.online utilises the Calendly booking platform to streamline the consultation reservation process. Users can schedule appointments through our dedicated page on the website: VetConsultation.online Booking Page.
2.2 Payments:
Payments for consultations are securely managed through the Stripe payment platform. Payment is required at the time of booking to confirm and secure the appointment.
2.3 Changes and Cancellations:
Any modifications or cancellations of reservations are subject to our cancellation policy, which is available for review on our website. Users are encouraged to familiarise themselves with these policies before making a reservation.
2.4 Reservation Timing:
Users can make reservations up to 10 minutes before the desired time for the consultation.
2.5 Reservation Confirmation:
After booking a consultation through Calendly, users will receive a confirmation via email with event details, including the date and time of the appointment.
2.6 Refunds:
Our refund policy allows users to request a refund within 48 hours of the reservation, provided the conditions specified in our refund policy are met.
2.7 Service Quality Evaluation:
VetConsultation.online reserves the right to assess the quality of the service provided before granting any refunds. For more informations please visit the cancellation and refund page.
2.8 Follow-Up Communications:
To ensure user punctuality, we send reminders via email or SMS 5 minutes before the scheduled consultation time.
VetConsultation.online offers various consultation modes to meet the needs of our users. During the booking process via Calendly, users can choose their preferred mode for the consultation:
3.1 Consultation Options:
3.2 Mode Selection:
3.3 Post-Consultation Communications:
3.4 Technical Limitations:
3.5 User Obligations:
3.6 Behavioural Rules during Calls:
3.7 Management of Technical Interruptions:
3.8 Service Quality Assessment:
4.1 Consultation Scope:
VetConsultation.online provides online veterinary consultations for non-urgent matters. It's essential to note that we do not issue direct medical prescriptions. In urgent situations, we recommend using our website's contact form or scheduling an online consultation with us. During online consultations, if needed, we will connect you with the nearest clinic in our network, gather crucial information for swift case management, and offer complete support leading up to admission.
4.2 Communication Channels:
Communication with users primarily occurs via email, either through the booking platform or regular email correspondence.
4.3 Prescription Policy:
No medical prescriptions are issued through our service. While we offer consultations, prescriptions must be obtained through in-person visits to a physical veterinary clinic.
VetConsultation.online uses the Calendly booking platform to facilitate the reservation process for consultations. Users can book appointments conveniently through our dedicated webpage: VetConsultation.online Booking Page.
4.4 Booking Process:
Users exclusively book consultations through our website's designated page. Payments are processed securely through Calendly and the Stripe payment system during the booking process.
4.5 International Veterinary Team:
Our veterinarians are integral members of an international, highly qualified team dedicated to delivering high-quality care and expert advice for the well-being of pets.
4.6 Confidentiality and Data Security:
We prioritise the confidentiality of user information and pet data. Veterinarians undergo mandatory training for handling sensitive data. Certain information may need to be reported, such as instances of potential harm to an individual or animal.
4.7 User Responsibilities:
Users are responsible for providing accurate information about their pets during the booking and consultation processes. Adherence to service rules ensures effective veterinary consultations.
4.8 Emergency Situations:
In case of an emergency, users are urged to contact local emergency services or visit a nearby physical veterinary clinic. Our online service is designed for non-urgent consultations.
By using our services, users agree to comply with these responsibilities and limitations outlined in these Terms of Service.
5.1 Booking through Calendly:
5.2 Secure Payments via Stripe:
Secure processing of consultation payments is handled through the Stripe payment platform. Payment is required at the time of booking to confirm and secure the appointment.
5.3 Changes and Cancellations:
Any alterations or cancellations to reservations are subject to our cancellation policy, available for reference on our website. Users are encouraged to familiarise themselves with these policies before completing a booking.
5.4 Booking Timeframe:
Users have the flexibility to make reservations up to 10 minutes before their desired consultation time.
5.5 Booking Confirmation:
Upon successfully booking a consultation through Calendly, users will receive a confirmation email containing event details, including the date and time of the appointment.
5.6 Refund Policy:
Our refund policy permits users to request a refund within 48 hours of making a reservation, provided they adhere to the conditions specified in our refund policy.
5.7 Follow-Up Communications:
To ensure punctuality, users will receive email or SMS reminders 5 minutes before the scheduled consultation time. Additionally, if the booking is made through Google Meet, the application will automatically send notifications to confirm and remind users of the upcoming appointment.
By utilising our services, users acknowledge and agree to the terms and procedures outlined in this Booking and Payment Process section.
6.1 Consultation Modes:
VetConsultation.online provides various consultation modes to cater to user preferences. During the Calendly booking process, users can select their preferred mode:
6.2 Mode Selection:
Users can choose their preferred consultation mode during the Calendly booking process, integrated seamlessly into the reservation process.
6.3 Post-Consultation Communications:
Following the consultation, future recommended actions and relevant information will be communicated via email.
6.4 Technical Limitations:
Users acknowledge that online consultations may encounter occasional technical limitations. In the event of technical interruptions during a call, the consultation can be rescheduled without additional charges.
6.5 User Obligations:
Users are responsible for maintaining a stable and functional internet connection during the consultation. In the case of an unavailable mode, we reserve the right to propose a suitable alternative.
6.6 Behavioural Rules during Calls:
Users must adhere to respectful netiquette during calls. Aggressive or inappropriate behaviours will not be tolerated and may result in the suspension of the consultation.
6.7 Management of Technical Interruptions:
In the case of unexpected technical interruptions during a call, users can contact us via email to reschedule the consultation without additional charges.
6.8 Service Quality Assessment:
Service quality during the consultation will undergo evaluation. Users are encouraged to reach out in case of issues or concerns for prompt resolution.
By utilising our services, users agree to comply with the conduct and technical considerations outlined in this section.
7.1 Information Security Measures:
At VetConsultation.online, we prioritise the security and confidentiality of user information and pet data. Our veterinarians undergo mandatory training for handling sensitive data, ensuring a secure environment for consultations.
7.2 Data Handling Policies:
Certain information may be required during consultations for effective veterinary advice. In situations where an individual or animal is at risk, we may be obligated to report such information to the appropriate authorities.
7.3 User Encouragement:
While we encourage open communication during consultations, users are advised to refrain from sharing additional personal information beyond what is necessary for effective veterinary care.
7.4 Information Sharing with Third Parties:
We do not share user information or pet data with third parties without explicit consent, except in situations where reporting is legally required for the safety of individuals or animals.
7.5 User Responsibility:
Users are encouraged to provide accurate information during consultations, and they bear the responsibility for the information shared. It is imperative to understand the limitations of online consultations compared to physical examinations.
7.6 User Consent:
By using our services, users implicitly consent to the collection and processing of information necessary for effective veterinary consultations, in accordance with our privacy policies.
7.7 Data Management Tools:
We employ secure cloud-based management tools to handle user and pet data, ensuring accessibility and protection.
7.8 Ongoing Compliance:
To maintain the highest standards of data protection, veterinarians and staff undergo periodic training on data handling practices.
By utilising our services, users agree to the confidentiality and data protection measures outlined in this section.
8.1 User Responsibilities:
Users are expected to adhere to scheduled consultation times, allocating a maximum of 20 minutes for each session. The initial period allows for a 15-minute consultation with an additional 5 minutes for any necessary administrative tasks.
8.2 Notification of Delays or Changes:
In cases of unforeseen delays or changes, users are encouraged to communicate promptly via email. An email link for rescheduling without additional charges is provided in the booking confirmation.
8.3 Handling Overruns:
Consultations will be automatically terminated after 20 minutes. Veterinarians are advised to conclude the primary discussion within 15 minutes, allocating the remaining 5 minutes for notes, reports, or additional client communication.
8.4 User Communication of Delays:
Users should use the link provided in the booking confirmation email to communicate any delays or changes in the scheduled time, allowing for rescheduling without additional charges.
8.5 Time Management for Additional Consultation:
If users require additional consultation time beyond the initial 20 minutes, a link will be provided to extend the session at a reduced rate for a subsequent 15–20 minutes, suitable for follow-up discussions.
8.6 Quality of Service Commitment:
Our commitment to punctuality and time management is designed to provide users with efficient and effective veterinary consultations.
8.7 Cancellations and Refunds:
Users are allowed to cancel their service before the scheduled consultation begins. Refund requests are subject to our cancellation policy
By utilising our services, users agree to comply with the punctuality and time management guidelines outlined in this section.
9.1 Changes to Terms:
VetConsultation.online reserves the right to make changes to these Terms of Service. Any changes will be communicated to users through appropriate means, such as email notifications or publication on our website.
9.2 Acceptance of Changes:
Users are responsible for regularly reviewing these Terms of Service to be aware of any changes. Continued use of our services after being notified of changes implies acceptance of the new conditions.
9.3 Communications on Updates:
In the case of significant changes, we may send specific communications to inform users of the new conditions and provide instructions on how to proceed.
9.4 Legal and Regulatory Requirements:
Changes to the Terms of Service may be necessary to comply with evolving laws and regulations. We are committed to ensuring that such changes are in line with regulatory standards and will inform users promptly.
9.5 Right to Decline Service:
Users who do not accept the new conditions have the right to decline the updated services. However, this may result in limitations or suspension of access to our services.